I recently purchased this Raspberry Pi 5 starter kit from CanaKit (the 8GB version). I have found that I cannot plug any devices into both USB 3.0 and 2.0 ports, as they are too "tight" (yes, I rotated 180º).
I handled everything extremely carefully and did not force the devices in. It seems unlikely that all four USB ports are defective. Could this be a shipping-related issue? Has anyone else experienced this?
These are the steps I followed after unboxing and securing the case:
- Inserted the Micro SD card, which was pre-loaded with Raspberry Pi OS (successfully)
- Connected the USB-C power cable to the Raspberry Pi and outlet (successfully)
- Connected the HDMI cable to the Raspberry Pi and monitor (successfully)
- Tried to connect by USB 3.0 wireless mouse/keyboard receivers (unsuccessfully)
- Removed the case and repeated step 4 (same result)
- Tried to connect the USB 2.0 card reader dongle provided by CanaKit (unsuccessfully)
I've confirmed that the USB devices are compatible with other ports (e.g., on a 2015 MacBook Pro). I've found a few similar issues such as this one, but the majority are for different Pi versions.
submitted by /u/Artistic_Love2912
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Source: https://www.reddit.com/r/raspberry_pi/c ... _20_ports/